FAQ

Q: HOW LONG WILL MY WATCH TAKE TO SHIP ?

A: All products are dispatch within 2 business days. Delivery will be within 3-5 business days after dispatch unless expedited shipping is requested.

Q: CAN I CHANGE THE BATTERY LOCALLY ?

A: You can but your warranty may be voided if the watch is not properly resealed. You should ensure the watch maker is capable of correctly resealing the watch. You can also return the watch to our Sydney service centre to have the battery changed (please contact us to find out the cost).

Q: MY WATCH STOPPED WORKING, HOW DO I KNOW IF IT IS A BATTERY PROBLEM ?

A: Your watch battery should last 2 to 5 years depending on usage and how long it was at the store prior to purchasing.

Q: DO RETAILERS/DEALERS ALSO SELL PARTS ?

A: Unfortunately the majority of the retailers/dealers do not have parts available at their locations. You should contact our service centre for any queries.

Q: HOW CAN I ORDER REPLACEMENT WATCH BAND & PARTS ?

A: Please contact our warranty, parts and repair center: 61 2 8090 9330.

Q: WHAT IF I CAN'T LOCATE THE MODEL THE NUMBER ON THE WATCH ?

A: If you are unable to locate the model number on the case back of the watch, you may email a picture to our customer service centre: ice-watch@boltinternational.com.au.

Q: HOW CAN I ORDER A WATCH IF I LIVE OUTSIDE OF AUSTRALIA ?

A: Please visit www.ice-watch.com.

Q: HOW DO I GET INSTRUCTIONS ON MY WATCH IF THEY ARE NOT LISTED ON THE WEBSITE ?

A: You can contact our technical support by email under "contact us" or call our service centre for assistance with settings.

Q: I NEED HELP SETTING MY WATCH, WHO DO I CONTACT ?

A: You can call our service center or email technical support under "contact us".

Q: ARE THERE ANY AUTHORIZED REPAIR CENTERS IN MY AREA THAT CAN FIX MY ICE-WATCH ?

A: The only authorized repair centre is in Sydney.

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