AFTER SALES SERVICE

This option is not included in the service we offer for our products. Unfortunately, you will have to manage without your watch while it is being repaired.
For any purchase made on a website other than www.ice-watch.com, please contact the relevant website's after-sales department. As the transaction/sale took place on another website, we are unable to provide the after-sales service.
You can send us a message using our contact form or visit a point of sale distributing our brand. Please provide us with the reference for your watch. You can find this on the steel area on the back. Link
Impotantly please note that watch when sold comes with two loops, as we do ensure we provide all our customrs with a spare loop. In the event you need a replacement loop / (s) you can send us a message using our contact form or visit a point of sale distributing our brand. Please provide us with the reference for your watch. You can find this on the steel area on the back Link.  Please note replacements loops cost $10ea incl GST.
We advise you to visit a sales outlet distributing the brand to have it checked out or contact us


You can find a list of your nearest sales outlets at the following address
 
We advise you to visit a point of sale distributing the brand for these replacement services. This service may incur a cost depending on your chosen point of sale. Only a professional using appropriate tools will be able to carry out this modification without damaging your watch.
Please contact us here.

Battery :

We advise you to visit a point of sale distributing the brand to have the battery replaced. This replacement may incur a cost depending on your chosen point of sale. If the battery stops working, it is very important to have it replaced as soon as possible to avoid any damage to the mechanism. Only a professional using appropriate tools will be able to replace the battery without damaging your watch and it is imperative that they carry our a water pressure test once the battery replacement is complete.


You can find a list of your nearest sales outlets at the following address
 
We advise you to visit a point of sale distributing the brand to have the battery replaced. This replacement may incur a cost depending on your chosen point of sale. If the battery stops working, it is very important to have it replaced as soon as possible to avoid any damage to the mechanism. Only a professional using appropriate tools will be able to replace the battery without damaging your watch.
We use high-quality batteries with a lifespan of 12 to 18 months. Your watch should therefore work for at least 1 year without interruption. 

Instructions for use :

(Classic, Elegant Collection) We advise you to visit a point of sale distributing the brand to have the size of a link strap adjusted. This adjustment may incur a cost depending on your chosen point of sale. Only a professional using appropriate tools will be able to adjust the strap without damaging your watch. 
We advise you to visit a point of sale distributing the brand to have the strap replaced. This modification may incur a cost depending on your chosen point of sale. Only a professional using appropriate tools will be able to replace the strap without damaging your watch.

ATM :

For a service that involves opening the case, make sure that the waterproofness checks have been carried out, especially if you use your watch frequently in water or a humid atmosphere. We advise you to have your watch's waterproofness checked every year and each time the watch is opened.
The table below shows the different possibilities according to your watch's ATM Link. You can find the ATM for your model on the product sheet. All our watches have a minimum ATM of 5. You can therefore wash your hands or have shower while wearing one of our watches. However, we advise you not to expose your watch to water for too long and/or too often. In particular, in the case of natural material straps (leather, fabric, etc.).
Waterproofness of watches applies to a new watch with seals, glass and case in perfect condition. Although waterproofness is ensured during production and proven when the watch leaves the workshops, it is not guaranteed 'for life'. The duration of this waterproofness may vary depending on the watch's features, how it is used and how it is cared for. A round model is less exposed to risk than a shaped model. Normal ageing of the seals that ensure waterproofness is accelerated by thermal shocks or sudden variations in temperature occurring when the watch moves from direct sunlight to cold water or a damp environment.
If you notice any damage or anomalies, avoid all contact with water. Infiltrations of water or humidity can require very expensive repairs. Water condensation under the glass of the watch or on the face indicates that the watch is no longer waterproof and must be repaired by a professional as soon as possible.
The ATM indicates the possible levels of waterproofness for a watch. 

Waterproofness: 
- Perspiration 

3 ATM: 
- Washing hands 
- Washing a car 

5 ATM: 
- Bathing or showering 
- Splashes 
- Rain 

10 ATM: 
- Swimming 
- Water sports 

20 ATM/30 ATM: 
- Snorkelling 
- Not suitable as a dive watch!
Watches are made from mechanical and electronic components which are sensitive to water and humidity. In this context, a watch's waterproofness can be defined as its resistance to pressure under water. When purchasing your watch, it is advisable to check its level of waterproofness (shown in the table below) to avoid any subsequent disappointment. Waterproofness is measured in a laboratory and in ideal conditions. I.e. at a constant temperature and a state of complete immobility.

Usage :

We pay special attention to the quality of our products and in particular to leather straps. However, wearing a watch can cause lines to form on the strap. These lines are caused by wear and are completely normal, as leather is a natural and "living" material. This type of line is therefore not covered by the warranty. We use real leather with vegetable tanning which preserves the leather's versatility; giving each item a unique appearance. Any irregularity must be regarded as an intrinsic characteristic.

Collection :

The reference is on the back of the watch, on the steel area. See here
This graduated wheel is designed mainly to allow you to measure the time taken to carry out different tasks. Placing the cursor of this wheel on the minute hand allows you to have a precise idea of how long it takes you to carry out a specific task.

Allergens :

Our watches comply with European standards. However, it is possible that you may be developing an allergy to silicone or another material. Try loosening the strap and/or stop wearing your watch for a few days. Consult a doctor if the problem persists.
Our watches comply with European standards. However, it is possible that you may be developing an allergy to silicone or another material. Try loosening the strap and/or stop wearing your watch for a few days. Consult a doctor if the problem persists.

Warranty :

Please contact our call centre if you have any questions. Our teams will be happy to help you. This assistance is completely free: 
E-Mail: ice-watch@boltinternational.com.au| Phone: 02 8090 9330 (Monday to Fruday; 9:00 AM - 5:00 PM AEST). 

Repairs :

The time taken to repair your watch will vary depending on the extent of the problem. We advise you to contact the sales outlet you took your watch to for more information. 


You can also get in touch with our call centre or send us a message using the contact form from our website. Our teams will be happy to help you. 
E-Mail: ice-watch@boltinternational.com.au| Phone: 02 8090 9330 (Monday to Friday; 9:00 AM - 5:00 PM AEST). 
Each watch is covered by a 2-YEAR LOCAL WARRANTY against any defects in materials or manufacturing. 
The warranty covers all parts, with the exception of the battery and strap. We cannot be held responsible for any damage caused by possession or use of the watch 
This limited warranty is invalid if the defect is caused by any misuse or inappropriate use of the watch. 
In the event of a problem caused by damage linked to possession, use, mishandling or inappropriate handling of the product, a cost will be charged depending on the store you visit and the extent of the problem. 
E-Mail: ice-watch@boltinternational.com.au| Phone: 02 8090 9330 (Monday to Friday; 9:00 AM - 5:00 PM AEST). 

Maintenance :

You can easily clean the strap of your watch by carefully applying water and an appropriate soap. If your watch needs to be opened for cleaning or for a more extensive operation, only a professional with the appropriate tools will be able to carry this out without damaging your watch. 

For more information, please get in touch with our call centre or send us a message using the contact form on this website Link. Our teams will be happy to help you. 
E-Mail: ice-watch@boltinternational.com.au| Phone: 02 8090 9330 (Monday to Friday; 9:00 AM - 5:00 PM AEST). 
Salt water, acidity from perspiration, perfume and chemical products attack the seals and reduce the duration of waterproofness. We therefore advise you to check the condition of your watch regularly and make sure all the elements that contribute to waterproofness are intact and in good condition: crown, push-button, glass, seals. Do not use the crown or push-buttons of your watch when in water. If your watch has a screw-down crown, always check carefully to make sure the crown has been screwed all the way back in before going into water.

Included :

This is simply a decorative attachment. You can attach it to a key holder, a backpack or a mobile phone. It is not a torch or an LED.
Ice-Watch timepieces have a minimalist design, but a strong and very distinctive identity. The wide selection of watch collections and colours are all supplied in a money-bank box, the "BeCubic", reflecting the brand's dynamic and modern image. The colour of the box is coordinated to the watch.
The sticker is a little gift allowing you to show that you are part of the Ice-Watch family.